Shipping, Customs & Returns

Ordering from outside the uk? 

Update: The Etsy store in now open!  You should still read the information bellow — Etsy deals with customs for the EU, Norway, Australia, New Zealand and most of the US, but even then, only until certain limits. For further specifics, check Etsy help page about it. 

I'm afraid things are tricky. If you are ordering from the EU — as UK is not part of it anymore — or anywhere else, and due the new customs rules having e-commerces on the target, every parcel can, and most probably will, be hold in customs to pay VATs.  

Right now, the rules are really complicated, specially for small business just starting like it is the case. It sadly translate in the impossibility for me to handle international VATs, I'm afraid.  

My best chance to help international is selling through a marketplace, as they must handle international VATs in most of the cases. And that is my intention, but it is also tricky, and in any case, it can only cover orders up to £120 — anything above that will stop in customs anyway. [At least this is the case for EU countries; in any case, please check with your local authorities.]

So, can I order or not? 

Yes, you can order at your own risk. Your parcel will be more likely to be stopped in customs. Once in customs, it could take quite a long time and usually you have to pay whatever the VATs percentage is in your country + admin fees. In any case, please check with your local authorities.

If your decide to order, I'll try the best I can on my side to make the journey of your parcel in customs as easy as possible, but: 

I can't and won't accept
returns if you reject your order in customs, or be responsible for international parcels getting lost.  

Again: if you decide to order, it will be at your own risk


For now, all parcels will be shipped with Royal Mail 

Until Christmas, I'll be shipping everyday, being the last day for Christmas delivery in the UK on the 20th of December, as advised by Royal Mail. I'm unsure about timing for international shipping, sorry. 

After Christmas, I'll be shipping only once a week, on Saturdays. 

Place your order before 5pm, to be shipped on the next day. 

Shipping cost is calculated on check out and it is a simplified system, based on weight and size, including packaging too:

Shipping cost — UK

Up to 100g 
     Express — 1st Class (Signed For)
Up to 250g 
     Express — 1st Class (Signed For)
Up to 750g
     Standard — Tracked 48 £4
     Express — Tracked 24 with Signature
Up to 2Kg
     Standard — Tracked 48
     Express — Tracked 24 with Signature

Shipping cost — International 

International shipping pricing zones

Europe World Zone 1 World Zone 2 World Zone 3
250g £4.5 £6 £7 £6
750g £6.5 £11 £14 £11.5
£15 £18 £20
2Kg £13 £23.5 £29 £31 


For returns, please read the refund policy.